Home visits are for patients who are too ill or frail to attend the surgery. Please request a home visit before 10.00am. Be prepared to give reception brief details of the problem so we can assess the urgency of the visit. It is appreciated if patients can attend surgery if at all possible. This is usually quicker for the patient and makes the best use of the doctors’ time. If you require to be seen urgently, please inform a member of reception. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. House visits are only available for patients who are housebound because of illness or disability.